Adele Adkins' retro-soul debut '19' was striking less for her songs than for that voice: a voluptuous slightly parched alto that swooped and fluttered like a Dusty Springfield student trying to upstage her teacher or at least update the rules.

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There's an adage that is an apt description of the new dynamic at work between brands and consumers connected through social media: People support what they help to build. But now that many brands are launching community-driven cause marketing campaigns the challenge becomes what to do next?