This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers but it's hard for them to tell you what they want when they've never seen anything remotely like it.
If the education of our kids comes from radio television newspapers - if that's where they get most of their knowledge from and not from the schools then the powers that be are definitely in charge because they own all those outlets.
